Work-from-Home Customer Service Jobs
As demand for work away from the office rises, work-from-home customer service jobs are also more widely available. These are ways to let people work right in their homes as they help clients through phone, online chat, email, or social media. Now, there are more companies with full-time or part-time customer service choices that can be done in a flexible setting with the help of services that make this a perfect work opportunity for any remote worker. Explore flexible work-from-home customer service jobs that offer the freedom to balance life and career. Find remote opportunities with top companies and start your journey today
Types of Working from Home Customer Service Jobs
1. Phone Support Representative
Phone support is one of the most common customer service roles where representatives use the telephone to help their customers solve problem with questions on products, technical problems, and even processing orders. Many such companies would offer training, but, again, the requirements may simply be reliable internet access and a quiet workspace, among other things.
Popular Companies:
Amazon: Continuously hires home-based customer service agents to assist in answering all types of questions.
American Express: Offers telecommute customer service jobs for both business and leisure travel-related services, as well as financial-related services.
2. Live Chat Agent
Live chat representatives interact with consumers over the internet chat medium. Service representatives could have a direct chat with the consumers in real time whether it is to answer questions, complete order requests, or troubleshoot issues. Because of the nature of interacting via text instead of voice, this job is well-suited for those who prefer communication in print.
Famous Companies:
Apple: The company hired chat counselors to assist customers about their services and product.
The Chat Shop: Under this, the recruiting of outlying home-based live chat representatives for remote companies.
3. E-mail Service Representative
E-mail service representatives communicate with customers through e-mail, which may be for simple queries or complicated technical issues. Hence, the ability to respond well, in terms of written communication and is very detail-conscious, for addressing a customer concern clearly and effectively will do for that kind of task.
Most Popular Companies:
Support.com: This engages a home-based offsite customer service professional to deal with the support of clients via e-mail and telephone
Automattic: is known to recruit email support agents who try to aid their customers in getting answers to their questions about WordPress.
4. Technical Support Representative
Technical support jobs will involve helping customers address problems related to the product, software, or service. In most scenarios, technical knowledge is required from individuals looking to work in technical support positions; however, many organizations train their employees in technical knowledge to ensure smooth induction of their support personnel into common issues. Most technical support jobs can be handled over the phone, via emails, or even through live chats.
Dell: Offers available remote technical support positions for its customers.
TTEC: An international company that often hires through remote technical support agents.
5. Social Media Customer Service Representative
Today, this social media channel is determined to be the primary source of communication with the customer. Some companies will even employ a customer service agent specifically for handling all the questions made through the social media platforms. For instance, to respond to comments, send direct messages, respond to mentions regarding a service on Twitter, Facebook, and even Instagram at times related to complaints or questioning the customers’ product or services.
Companies typically often hiring for social media customer service:Sometimes, Hootsuite offers remote work for social media customer service.
JetBlue: Hires work-from-home customer service reps who interact with customers through the social media.
Benefits of Work from Home Customer Service Jobs
1. Flexibility
The first benefit of working from home is that it’s flexible. Many of the customer service jobs offer flexible hours and part-time to night shifts. This means you can have your other responsibilities or commitments taken care of while at work.
2. No Commute
For example, working from home eliminates a daily commute that saves time and money. Moreover, it is good for those living in areas with fewer job opportunities or those who enjoy working more productive if done in a home-based environment.
3. Entry Level Opportunities
Most of the jobs offered in the form of work-from-home customer services do not require college degrees or many years of experience. This is suitable for those just joining the workforce or who want to change their career path.
4. Training Provided
Most companies providing remote customer support train the workers adequately on the various queries the customers would probably ask to be adequately served. It will thus come in handy for those new to the industry.
Work from Home Customer Support Job Requirements
1. Basic Tech Skills
While most customer support positions are entry-level, you will generally look for some basic computer familiarity, ability to navigate the internet, and general software applications such as Microsoft Office. For live chat or email support positions, you may also wish to possess good typing skills.
2. Quiet Work Environment
You will be speaking with customers-not least of which by telephone-so you will generally require a quiet, distraction-free work environment. You’ll want to make sure that extraneous background noise isn’t going to interrupt your ability to hear each other clearly.
3. Broadband Internet
Most employers will insist that their work-from-home employees have broadband internet to ensure seamless communication with clients and access to the company’s systems .
4. Customer Service Skills
Although experience is not a prerequisite, good interpersonal skills, empathy, and the ability to answer customers’ queries quickly is critical to succeed in a customer service role.
Where to Find Remote Customer Service Jobs
1. Job Boards
Websites like Indeed, FlexJobs, and Remote.co frequently post new customer service jobs and offer the opportunity to work from anywhere. You can filter to find jobs by level of experience and preference.
2. Company Websites
Most large corporations, especially in the areas of e-commerce and technology, post most of their remote customer service job openings on their careers pages. You can be current with the newest ones available if you check these websites regularly.
3. Agencies
For example, Kelly Services, Robert Half, among others, specialize in placing candidates for off-site customer service work. Although such firms may gain access to jobs not advertised on the open market.